Return Policy

We want you to love your new watch. If you’re not completely satisfied, eligible returns can be made for a full refund within five (5) business days from the receipt of the package, unless the item is marked as Final Sale.

Return Eligibility

• Condition Requirements: Merchandise must be returned unused, with all tags attached, and in original packaging. This includes:
  • Watch Straps: Must be unworn with no signs of removal.
  • Watch Bracelets: Must be unworn, unmarked, and unaltered (no adjustments or sizing).
• Special Orders: Watches not regularly stocked or custom-ordered are not eligible for returns.
• Final Sales: All items marked as Final Sale are not eligible for return.

 

Return Process

• Return Approval: Before accepting a return, our team may request photos and relevant details to verify eligibility.
• Non-Returnable Conditions: Watches with sized bracelets or any adjustments made at your request are considered final sales and cannot be returned.

 

Please contact us at custserv@revwatches.com with your order number and reason for return to initiate the process. Unauthorized returns or returns sent without prior approval will not be processed.

For US Returns:

When returning your merchandise, please pack unworn items in their original packaging and include your original invoice. If you can not find your invoice, please include a printout of your order confirmation email. Without this information, we will be unable to process your return.

Please pack your return with care. Items that are damaged in transit due to inadequate packaging will not be eligible for a refund.

You’re also welcome to use the shipping method of your choice instead of our prepaid return label. However, we are not responsible for lost return packages. We recommend you insure and track your package.

If you choose to use your own return label, please address the return to:

REV WATCHES Returns
121 E Main St
Alhambra, CA 91801

For International Returns:

We do not offer free return shipping for international orders at this time. Customers are responsible for return shipping, duties, taxes, and fees with the shipping carrier of their choice. Packages that arrive COD (cash on delivery) may be denied, or the COD amount will be deducted from the refund amount.

Please pack your return with care. Items that are damaged in transit due to inadequate packaging will not be eligible for a refund. We are not responsible for lost return packages. We recommend you insure and track your package.

Please address the return to:

REV WATCHES Returns
121 E Main St
Alhambra, CA 91801

Refunds

Upon receipt and processing of your return, which typically can take up to 10 business days from your date of shipment, you will receive an email from REV WATCHES with confirmation of your refund to your original form of payment. Please note that taxes will be refunded along with the items that you send back, however, shipping charges will not be refunded. Credit card refunds may take up to 10 business days for your bank to complete.

Due to current events, please allow extra days for your return to be received and processed. You will ONLY receive an email once your return has been fully processed. You will NOT receive an email when your return has been received. We appreciate your patience!

Exchanges

We do not process exchanges, even if it is for the same item in a different color or size. Many items sell out while the requested exchange is returned and processed. We encourage you to return the original merchandise, and then visit our website to purchase the correct item in a new order.

Special Orders:

Special ordered items are NOT eligible for a refund if you wish to return the item. In the case of a special order, all funds will remain on the customer account as a store credit, which may be used to purchase another item.

Price Adjustments

REV WATCHES gladly honors a one-time sale price adjustment within seven (7) days of the original order date, on merchandise that was purchased at full-price and is currently in-stock. Final sale items are not eligible for price adjustments. To obtain a price adjustment, please send an email to custserv@revwatches.com. If your order is eligible, we will refund the difference to your original form of payment. Items already purchased with a promotional discount are not eligible for price adjustments.

Gift Returns

If you were given an item from REV WATCHES that you would like to return, please send an email to custserv@revwatches.com with the original purchaser’s name and email address. You will then receive a prepaid return label. Upon receipt and processing of your return, you will receive an email from REV WATCHES with confirmation of your refund in the form of store credit.

Quality Guarantee

Quality is of the utmost importance to us. If your product is less than perfect upon arrival, we want to know! Send a photo to custserv@revwatches.com so our team can assist.