REV Warranty and Service
When someone purchases a REV watch, they expect a well-crafted timepiece with a high level of precision, functionality, and also a long service life. At REV, it is our mission to deliver on these expectations and also to provide an equally worthy level of assurance. That is why all purchases on our website come with a 2-year limited warranty.
2-Year Limited Warranty
Your watch is warranted for 2 years from the date of purchase from an authorized REV retailer against any and all manufacturer's defects. Any damage to the watch resulting from normal or extreme use is not covered under the original manufacturer's warranty. Items not covered by the original warranty are the crystal, strap, stem and crown, or any damage from normal, extreme, or inappropriate use.
Please consult your warranty booklet received with your watch. When returning your watch to an official service center, please include the warranty booklet and proof of purchase from an authorized dealer.
SERVICING YOUR REV WATCH
If your watch is in need of repair or service outside the limited warranty period, please contact us at [email protected] with your enquiry.
EXCHANGES AND REFUNDS
Within 15 days of the original purchase, a new product in it’s original condition (tags attached) and with it’s original packaging may be exchanged for another REV product (subject to availability) or returned for a refund, subject to the following terms and conditions.
To obtain an exchange or refund, you must obtain a Return Merchandise Number (RMA), and Rev Brands must receive the product with your original packing slip/UPC label and proof of purchase (receipt) within the Exchange/Refund Period. RMAs are valid for 10 days. To obtain an RMA number and for mailing instructions, please contact Customer Service at [email protected].
Shipping charges incurred in connection with the exchange or return of new merchandise are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Rev Brands. For this reason, we ask that you insure all shipments.
Upon receipt of a valid exchange/refund claim during the Exchange/Refund Period, Rev Brands will, in the case of an exchange, credit the purchase price of the exchanged product (exclusive of taxes and shipping/handling/insurance/duty charges) toward the online order of an in-stock product. In the case of a refund, Rev Brands will refund the purchase price of the returned product (exclusive of taxes and shipping/handling/insurance/duty charges) within 30 days of the receipt of the refund claim.
Rev Brands reserves the right to decline any return or exchange where the product is not in like-new condition. Like-new means the complete product in the original packaging with all warranties, manuals and/or accessories without damage (including without wear and tear).
In-stock online orders generally ship within two days after an order is received, so if you would like to cancel an order after it is already placed, it must be done within 24hrs. Contact [email protected] with your sales order number and a refund will be issued. Please be aware for all orders outside the US, there may be applicable shipping duties and fees for which Rev Brands are not responsible for.